Contact

E-mail

Professional Status

Employed
Unavailable

About Me

# Alstom Quality / Process Manager
# ITIL Expert

In charge of implementation, monitoring and optimization of operational processes in compliance with our QCD

In charge of designing and building a repository of documentaion to answer Audit, control and operation requirements (based on ITIL, Cobit and CMMI framework)

Strenghts & skills:
- Capability to transcript conceptual Processes into operational methodologies
- Holistic view of IT mechanisms (from strategy to operation)
- Capability to transcript business need to IT objectives
- Proactive / ability to listen / determined / Dynamic / Rigorous / Autonomous

Experience

Solution Quality & Process Manager

General Electric
2015 to 2016

Solution Quality & Process Manager

Alstom IS&T
2010 to 2015
  • Processes follow up and optimization:
    - Incident Management
    - Major incident Management
    - Problem Management
    - Service Request Management
    - Change Management
  • Transition of Alstom corporate processes in an operational engineering domain (Delivery Centre)
  • Dashboard design and follow up (based on operational KPI)
  • Documentation repository, design, writing and follow up
    - Service Level Agreement (SLA)
    - Application Governance Model (Service Model)
    - Roles and responsibilities (RACI) of all stakeholder
    - Hand over procedure design and preparation
    - Review of internal control and audit requirements
    - IT Operation Manual (DEX)
    - Technical Architecture Document (DAT)
    - Administration Document (ADM)
    - Emergency Application Plan (EAP)
    - Application Governance Model
  • TCO optimization (Total Cost of Ownership)
  • 30% global backlog reduction per year for Incidents and Service Requests

Application Manager

Alstom Transport
2007 to 2010
  • Communication Referee
    - Distribution of Service Level to Stakeholders
    - Initialisation of a Key Users Network
    - Point of contact for Key Users (tips and advises)
    - Interface between application editor and - Business representative for technical and functional improvement discussion
  • Operation / Administration
    - User administration
    - Access and Right Management
    - Documentation Management for end users (How to)
    - Bug and issues analysis
  • Change Management
    - Action Plan defintion (bug fixing)
    - Change Requests first analysis (from Business)
    - Transition and release Management
    - Technical support for End users and Key users
    - User Acceptance & Unitary test (UAT)
    - Integration & Non Regression tests
    - Bugs follow up

Education

Project Management Certification

Alstom University
Since 2012

ITIL Expert Certification

APMG (AXELOS)
2010 to 2012

CMMI Certification

Software Engineering Institute
Since 2009

Engineering Diploma

ECAM - EPMI
2002 to 2005

High Generalist Engineering School - Cergy Pontoise

Skills

  • Proactive / ability to listen / determined / Dynamic / Rigorous / Autonomous
  • Capability to transcript conceptual Processes into operational methodologies
  • Capability to transcript business needs to IT objectives
  • Holistic view of IT mechanisms
  • IT Service organization (Governace and Management)
    - Main reference: ITIL + Cobit
  • Processes Assessment and Optimization
  • Decision making methodology
    (Business Case, KPI)
  • Dashboard, scorecard KPI design and analysis
  • Capability and maturity Processes assessment
    - Main reference: Cobit + CMMI
  • Waterfall ("V" cycle)
  • Agile (scrum)
  • Conference call
  • Technical Presentation
  • TOEIC: 875
  • BUSINESS APPLICATIONS:
    - TeamCenter
    - Lascom PLM
    - Catia / Enovia
    - Documentum
    - AutoDesk Products
    - SharePoint
  • IT APPLICATIONS:
    - Citrix
    - ITSM (Remedy)
    - Busines Objects
  • ARCHITECTURE COMPONENTS:
    - Network (FireWall, Proxy, LoadBalancer)
    - System (Unix / Linux, Windows)
    - Data Bases (Oracles, SQL Server)

Interests

  • running
  • natation